Terms of Service for VISABUERO (“Terms of Service”)

1. Object of the Business Relationship, Scope of Application and Amendments to these Terms of Service

1.1 Object of the Business Relationship

a) The customer is entitled to contact the management and employees of Alcyone Legal GmbH, An der Welle 4, 60322 Frankfurt am Main (Germany) (hereinafter “VISABUERO”) to submit information. This information is forwarded to specialized immigration lawyers (hereinafter “VB Lawyers”). The VB Lawyers contact the customer directly and provide legal advice under a separate agreement between the customer and the VB Lawyer. At no time and in no fashion does VISABUERO give out any type of legal advice. The customer will receive a confirmation that his information have been received by VISABUERO.

b) VISABUERO is not a representative, public appointed company or in any other way associated with a public agency of the Federal Republic of Germany, especially its Foreign Service and its embassies and outposts. The customer always has the possibility to apply for a visa without utilising VISABUERO’s service.

1.2 Scope of Application and (Potential) Users Addressed by the Offer

a) These Terms of Service shall apply to the entire business relationship between the customer and VISABUERO.

b) VISABUERO’s offer is not directed at individual persons or legal entities, to whom, due to their nationality, the address of their registered office, or for any other reason, a German or foreign law or foreign rule is imputed, which prohibits entering Germany (hereinafter “excluded persons”). Excluded persons are not permitted to visit or use VISABUERO’s website. The fact that the user accesses this website does not make them an authorised user of VISABUERO’s offer.

1.3 Amendments to Terms of Service

Amendments to these Terms of Service shall be communicated to the customer, with a reasonable deadline of at least 2 weeks prior to the proposed date of their coming into force. Changes may be communicated via electronic communication (e.g. email).

2. Remuneration and Costs

The customer owes VISABUERO a remuneration for the use of VISABUERO’s services. This compensation is calculated into the total price of the services as communicated under the individual products. This does not include any costs charged by third parties which services have been brokered by VISABUERO, e.g. obtaining insurance, opening bank account or translation services.

3. The Customer’s Duty to Cooperate

For the proper processing of service requests, the customer is required to promptly notify VISABUERO of any amendments to their name, address, email address, citizenship, telephone number or other essential information.

4. Liability

4.1 Principles of Liability

a) VISABUERO shall undertake its services with the due diligence customary for prudent business practice.

b) VISABUERO is only liable for actions and omissions where there is intent or gross negligence, unless essential contractual obligations, which pose a risk to achieving the purpose of the contract or which initially enable it to be properly performed, are violated, and adherence to which the customer can consistently trust as a contractual partner (hereinafter, “material contractual obligations”). On violation of such material contractual obligations, liability is limited to damages which are typical and foreseeable for this contract. In cases of injury to life, the physical body and health, liability falls under the general statutory regulations.

4.2 Exclusion of Liability

VISABUERO hereby disclaims all liability (including negligence and liability with respect to third parties) for direct, indirect or accidental damage, and for consequential or indirect damage; including lost profit, or demands and claims by third parties of any kind for contractual, non-contractual, strict liability or any other liability connected with access to the websites, or with the use of information, presentations, links and other communications contained on these websites, or with any acts or omissions resulting from these.

4.3 No Liability for Legal Advice

VISABUERO is not liable for any aspect of the legal advice provided by the VB Lawyers. VISABUERO confirms that the VB Lawyers have been selecte with the due diligence customery for prudent business practice.

5. Communication and Agreement on the Use of Electronic Media

In principle, all communication is carried out as electronic communication (e.g. via the VISABUERO website or email), but can also be in paper form and/or by telephone, depending on the type of transmission, in accordance with these Terms of Service.

6. Data Protection

VISABUERO shall respect the applicable provisions for data protection. Please refer to the Privacy Policy.

7. Applicable Law and Partial Ineffectiveness

7.1 Applicable Law

German law, excluding both the law of conflicts as well as the United Nations Convention on Contracts for the International Sale of Goods, shall apply to the business relationship between the customer and VISABUERO.

7.2 Partial Ineffectiveness

Should any one of the present provisions of these conditions be ineffective, annulled, or declared invalid or null and void, the legal validity of the other conditions shall remain unaffected.